Refunds & Returns

We want to ensure a smooth and transparent experience in case you need to request a refund. Please carefully follow the steps below.

1) Access Your Account

To submit a refund request, you must access your personal account:

• Go to the following link: https://happycrew.it/my-account/orders/
• Log in using your registered email address and password.
• Click on “Orders” to view your purchase history.

2) Select the Relevant Order

• Locate the order that contains the product for which you wish to request a refund.
• Click on the order to open the detailed view.
• Review the products listed within that order.

3) Click on “Refund”

Inside the order details page, you will find the “Refund” button.

• Click on “Refund” to start the request procedure.
• Select the product(s) involved.
• Indicate the quantity (if applicable).
• Provide the reason for your request.

4) Submit the Request

• Carefully review your request before submission.
• Click “Submit” to send it to our team.
• You will receive a confirmation notification once the request has been successfully submitted.

Our team will review your request and respond within the timeframe indicated in our Returns Policy. Approval of refunds is subject to internal verification.

Important Notes

• Refund requests must be submitted within the eligible return period stated in our policy.
• Products must comply with the return conditions (unused, original condition, etc.).
• Shipping costs are borne by the purchaser, unless the return is carried out at the port of collection.

If you experience any technical issues during the procedure, please contact our customer support team through the contact section of the website.